This Privacy Policy explains how Luks Era Technologies, owned, managed,
and operated by LUKS ERA TECHNOLOGIES PRIVATE LIMITED, collects, processes, uses, and
protects personal information
when users visit or engage with the platform. The Policy applies
exclusively to activities
carried out on this platform and does not extend to external
websites or third-party
services accessed through links provided here.
Definitions and Interpretation
For this
Privacy
Policy:
- “We,”
“our,” “us” refers to Luks Era Technologies
- “You,”
“your,” “user,”
“users” refers to any individual who
accesses, browses, or uses the platform
Important User Notice
- If you
disagree with any part of
this Privacy Policy, you must immediately stop accessing
or using the
platform.
- This
Policy should be read
alongside our Terms and Conditions, as both documents
together govern access to and use
of our Services.
Information We Collect
To ensure seamless platform functionality,
regulatory compliance,
and enhanced user experience, we collect the following types of
information:
1. Personal Details
- Full
name
- Contact
information: phone number,
email address, residential address
- Government-issued
identification
documents (PAN, Aadhaar) for KYC
verification
2. Financial Information
- Bank
account details
- UPI ID,
debit or credit card
information
- Secure
transaction records,
invoices, and billing statements
3. Technical and Usage Data
- IP
address, device identifiers,
browser type, operating system
- Access
logs, usage trends,
referral sources, browsing behavior
4. Cookies and Tracking Technologies
Cookies are used to:
- Maintain
sessions and remember
user preferences
- Identify
and prevent fraudulent or
suspicious activity
- Improve
platform performance and
personalize user experience
Note: Failing to provide
mandatory information
may restrict access to certain platform features.
Purpose of Data Processing
We do not
sell, rent, or lease
personal information. Data
collected is used strictly for legitimate operational and legal
purposes, including:
- Processing
payments and completing
transactions
- Verifying
users and
merchants
- Compliance
with legal, regulatory,
and KYC requirements
- Detecting,
preventing, and
investigating fraud
- Managing
customer support and
resolving disputes
- Enhancing
platform security and
performance
- Sending
essential service
notifications and updates
- Conducting
internal audits,
analytics, and assessments
- Personalizing user
experience
- Sending
promotional communications
only with explicit
consent
Data Sharing and Disclosure
Personal
information is shared
only when required by law or
operational necessity, including with:
- Banks and Payment
Partners: For
secure transaction processing
- Merchants: For
payment verification and confirmation
- Authorized Service
Providers: IT
support, hosting, analytics, fraud detection, KYC
processing
- Regulatory
Authorities: As
required under applicable laws
- Corporate Entities: In the event of mergers,
acquisitions, or
restructuring
Note: All third parties
accessing personal data
must maintain confidentiality and comply with this Privacy
Policy.
Data Retention Practices
- Personal
and financial data is
retained only as long as necessary to meet operational,
legal, and regulatory
obligations
- KYC
documents and transaction
records are generally stored for 8–12 months as
per regulations
- Once
retention periods expire,
data is securely deleted or anonymized
Security Measures
We
implement robust security
measures to protect personal
information, including:
- SSL/TLS
encryption for data in
transit
- Regular
security audits,
vulnerability assessments, and penetration
testing
- Role-based
access restricted to
authorized personnel
- Multi-factor authentication
and
continuous fraud monitoring
Disclaimer: Absolute
security cannot be
guaranteed. Users are responsible for safeguarding login
credentials.
User Rights and Data Management
Subject to
applicable laws
(including GDPR where relevant), users
have the right to:
- Access
personal data held by
us
- Request
correction of inaccurate
or outdated information
- Request
deletion of personal
data
- Withdraw
previously provided
consent
- Object to
or restrict certain
processing activities
- Request
data portability in a
structured, machine-readable format
To exercise these rights:
Contact lukserasoft@gmail.com
Cookies
and similar
technologies are used
to:
- Maintain
login sessions and store
preferences
- Enable
secure access and monitor
platform activity
- Generate
analytics and performance
reports
- Detect and
prevent fraudulent
activity
Note: Disabling cookies may
affect platform
functionality or restrict access to certain services.
Third-Party Integrations
- The
platform may integrate with
banks, KYC providers, and analytics tools
- We do not
control how third
parties collect, process, or store personal
data
- Users
should review the privacy
policies of third-party services before sharing any
information
Protection of Minors
- Platform
access is restricted to
individuals aged 18 years or older
- We do not
knowingly collect
personal data from minors
- Any
inadvertently collected data
from minors will be permanently deleted
Changes to This Privacy Policy
- This
Privacy Policy may be updated
periodically to reflect legal, operational, or technical
changes
- Updated
versions will display a
revised “Last Updated” date
- Users are
encouraged to review the
Policy regularly
User Consent and Acknowledgment
By accessing or using the platform, you
confirm that you have
read, understood, and agreed to this Privacy Policy. If you do
not accept any part of it,
you must immediately discontinue use of the platform.
Contact Information
For any questions, concerns, or complaints
related to this
Privacy Policy, please contact:
lukserasoft@gmail.com
