Refund Policy

At Luks Era Technologies, we are dedicated to providing secure, reliable, and seamless payment experiences. This Refund Policy explains the scenarios in which refunds may be granted, the procedure to request and process refunds, and the responsibilities of both users and merchants. Users are encouraged to read this Policy carefully to understand their rights and obligations.

Scope of This Policy

This Policy applies to all platform users, including:

• Individual customers
  
  
• Registered merchants
  
  
• Businesses using our payment infrastructure
  
  

It covers transactions made through:

• Credit and debit cards
  
  
• Net banking
  
  
• UPI
  
  
• Digital wallets
  
  
• Any other supported payment methods
  
  

Note: Refund terms for goods or services provided by merchants are determined solely by the merchant and are outside the scope of this Policy.

Refund Eligibility Criteria

Refunds may be issued under the following circumstances:

• Duplicate charges or incorrect debits caused by system or processing errors
  
  
• Failed transactions due to technical issues or banking failures
  
  
• Excess charges resulting from merchant errors
  
  
• Unauthorized transactions confirmed after a fraud investigation
  
  
• Incorrect payments due to technical or merchant-related issues
  
  
• Order cancellations permitted under the merchant’s return or refund policy
  
  

Important: Refund requests initiated by merchants are processed only after formal approval via the merchant dashboard.

Transactions Not Eligible for Refund

Refunds will not be provided for:

• Platform usage fees, setup charges, integration fees, or other service-related payments made to Luks Era Technologies
  
  
• Services already completed, including onboarding, KYC verification, or compliance procedures
  
  
• Transactions explicitly marked as non-refundable
  
  
• Payments violating platform policies or associated with fraudulent activity
  
  
• Disputes raised beyond applicable regulatory or payment network timelines
  
  
• Claims submitted without sufficient supporting documentation
  
  

Fees and Refund Adjustments

• Service fees, setup charges, integration fees, and convenience fees are generally non-refundable, except in cases of verified internal system errors
  
  
• Refunds related to merchant disputes may be adjusted to account for fees already incurred
  
  

Refund Request Procedure

To request a refund, users must:

• Contact us at lukserasoft@gmail.com or submit a support request via the dashboard
  
  
• Provide complete transaction details: transaction ID, date, amount, payment method, and reason for the request
  
  
• Submit supporting documents, such as screenshots, confirmation emails, or merchant communications
  
  
• Respond promptly to requests for additional verification or clarification
  
  

Refund Processing Timelines

• Approved refunds are initiated within 5–7 business days
  
  
• Time for funds to reflect depends on the bank, card issuer, or payment service provider
  
  
• Refund status updates are communicated via email or SMS
  
  
• Delays may occur due to merchant policies, banking procedures, or third-party intermediaries
  
  

Chargebacks and Payment Reversals

• Raising a dispute with your bank or card issuer initiates the chargeback process
  
  
• Luks Era Technologies coordinates with merchants and may request documentation to assess the claim
  
  
• If the chargeback is upheld, the refund is processed, and any related fees or penalties are borne by the merchant
  
  

Taxes and Applicable Deductions

• Tax refunds, including GST, are issued only where permitted under applicable law
  
  
• Administrative or third-party processing fees may apply and will be communicated at the time of refund
  
  

Merchant Responsibilities

Merchants are responsible for handling refund requests related to their products or services. Luks Era Technologies processes refunds only upon merchant authorization, except in cases of platform errors or verified fraud.

Merchants must:

• Maintain clear, transparent, and easily accessible refund policies
  
  
• Fully cooperate during dispute resolution and investigations
  
  
• Understand that non-compliance may result in delayed settlements or temporary suspension of platform privileges
  
  

Policy Updates

• This Refund Policy may be updated periodically to reflect legal, operational, or industry changes
  
  
• Updated versions will display a revised “Last Updated” date
  
  
• Continued use of the platform after updates constitutes acceptance of the revised Policy
  
  

Contact Information

For any questions, clarifications, or assistance regarding refunds, please contact:
lukserasoft@gmail.com